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2NDSKIN’s standard delivery time from initial online order is approximately seven – fourteen (7-14) days. Should this vary due to stock availability you will be advised by firstname.lastname@example.org. When estimating the delivery time of your goods please consider that the order processing will not commence until credit card authorisation and address verification has occurred.
Your 2NDSKIN order will be dispatched from Bali warehouse or Sydney warehouse directly to the address as indicated on your order. All of our deliveries are made by EMS Registered Mail Service ex Bali and via Australia Post Parcel Service ex Sydney. It is strongly recommended that the delivery address you provide, is attended during business hours Monday – Friday 09.00am – 5.00pm. When completing your order form please include a valid Street Number, Suburb, Post Code, Country and Phone Number.
Unfortunately we are unable deliver to PO Boxes or Parcel Lockers.
Orders cannot be processed without this information, and 2NDSKIN will not be held responsible for any delays incurred because of this missing information. Please be sure to indicate your daytime address for delivery purposes. If you have a general delivery questions please email email@example.com
2NDSKIN reserves the right to leave your item(s) at the nominated address without signature of recipient, should the address be unattended at time of delivery.
Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday 09.00am – 5.00pm.
TRACKING YOUR ORDER
Upon dispatch of you item(s), you will receive a confirmation e-mail from 2NDSKIN along with your EMS tracking confirmation tracking number. You can log on to https://auspost.com.au/mypost/track to track your package all the way to you!
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.